Do No Harm: A Toolkit for the Tourism Industry

This Do No Harm toolkit has been developed for businesses, not-for-profit and government organisations that directly or indirectly supply goods or services to the tourism, travel and hospitality industries.
The toolkit presents a background to conflict, peace and Do No Harm in the context of the tourism sector. This is followed by practical analysis templates to help tour operators and companies approach their business activities in a manner that promotes positive relationships with, and limits the risks of causing harm to, local people and places.
This toolkit was developed by the UK aid-funded Business Innovation Facility (BIF) in Myanmar, in collaboration with CDA Collaborative Learning Projects. As Myanmar is the first country in which an international donor has supported training programmes on tourism and Do No Harm approaches, the practical examples and case studies in this report are based on field experiences from BIF Myanmar.
The toolkit is also intended to be relevant to other nations undergoing significant periods of political or economic transition and aims to contribute to the responsible and inclusive growth of the tourism sector.

The Development and Service Quality Management of Hotel Business in Lao PDR

Lao PDR is selected as the World Best Tourism Destination for 2013 by European
Council on Tourism and Trade. Enriched with natural and cultural spots under the
slogan of “Simple Beautiful”, Lao PDR attracted more than 3.2 million visitors in 2012
or a half of its population, which has increased by over 3-folds as compared to 2005.
This achievement suggests that the boom in hotel industry will be continuing in the
following years. This paper aims to review the historical development and to examine
the service quality management in hotel business in Lao PDR. The study finds that
the recent development of hotel business in Lao PDR can be devided into three phases
as of Prior to 1986, 1987 to 1999, and from 2000 until the present. About 40% of hotels
in the country concentrates in the Vientiane Capital. The birth rate is especially high
in recent years. Domestic private firms still dominate the majority of the total,
whereas foreign investment and joint venture show a fast growing

Phuket, MICE Tourism Market Update, August 2017

Sporting events are a key catalyst for Phuket’s MICE demand, with the
industry valued at THB 5.74 billion. C9 Hotelworks has released their
new Phuket MICE Tourism Market Update.

BIF Burma (Myanmar): Tourism Market Analysis and Strategy

The BIF Advisory Group short-listed the tourism market as a priority for further investigation in December 2013 following a high score for this market in the BIF market selection process. Key points that were noted by the AG to make this a market of great interest to BIF included1:
 High growth rate of the market (30% per annum);
 Important to the economy. Tourism contributed 1.5% of GDP in 2012 with significant growth
predicted well into the future;
 Many sites of special historical, cultural and natural interest which attract high spend visitors,
as well as several as yet undeveloped potential tourism sites and coastline;
 Strong government interest in and support for the market. Tourism is a national government
priority and has been prioritised in the government’s framework for economic and social reforms.

Community-Based Tourism in Myaing and Thandaunggyi

This research aims to explore the community’s participation in CBT initiatives and the impact of CBT on host communities including how CBT could be seen as an engine of household income and therefore local economic development. This study specifically focuses on the community-based tourism of Myaing, Magway Region and Thandaunggyi, Kayin State which were both initiated under the previous government.

Bagan, Myanmar Hotel Development Report 2017

Proudly contributed by Bill Barnett

For further information and high-resolution photography, please contact:

Bill Barnett, Managing Director

C9 Hotelworks
Tel: +66 (0)8 1956 1802

C9 Hotelworks is led by founder and Managing Director Bill Barnett, who brings over 30 years’ experience in the Asian hospitality and real estate sectors. Prior to founding C9 in 2003, Bill held senior executive roles in hotel operations, development and asset management. He is considered to be a leading global authority on hotel residences, and has sat at almost every seat around the hospitality and real estate table. Bill promotes industry insight through regular conference presentations at key events and contributes to numerous industry publications.

Mekong Trends – Aviation Snapshot

Tourism is one of the key components of many GMS economies. Greater regional connectivity will provide the sector with a big boost, which in turn will catalyse job creation and economic growth. Mekong Trends is a public-private partnership that delivers valuable industry intelligence on specific and relevant topics.